Privacy Policy
SheeVee, owned and operated by Karda Enterprises, Indore ("we", "us", "our"), respects your privacy. This Privacy Policy explains what personal information we collect when you use sheevee.com, how we use it, and the choices you have. By using our Service, you consent to the practices described here.
1. Information We Collect
- Account and order information: name, email address, phone number, shipping and billing address, and order history.
- Payment information: processed securely by our payment partners (Razorpay, Stripe, PayPal); we do not store your full card details on our servers.
- Usage data: pages visited, products viewed, device and browser type, and approximate location, collected automatically via cookies and similar technologies.
- Communications: messages you send us via contact forms, email, or customer support.
2. How We Use Your Information
- To process and fulfil your orders, including shipping, payment, and customer support.
- To send order confirmations, shipping updates, and important account notifications.
- With your consent, to send marketing communications such as new arrivals, offers, and restock alerts (you can unsubscribe at any time).
- To improve our website, products, and customer experience.
- To detect and prevent fraud, abuse, and security incidents.
3. Cookies and Analytics
We use cookies and similar technologies to keep your cart working, remember your preferences, and understand how visitors use our site. We use analytics and advertising tools — including Google Analytics, Google Tag Manager, and the Meta (Facebook) Pixel with Conversions API — to measure site performance and the effectiveness of our marketing. These tools may collect information about your browsing behaviour on and off our site. You can control cookies through your browser settings; see our Cookie Policy for details.
4. Sharing Your Information
We do not sell your personal information. We share information only with:
- Service providers who help us operate the Service — payment processors, shipping and courier partners, email/SMS providers, and hosting/analytics providers — solely to perform services on our behalf.
- Law enforcement or regulators, where required by law or to protect our rights and the safety of our users.
- A successor entity, in the event of a merger, acquisition, or sale of assets, subject to equivalent privacy protections.
5. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including to comply with legal, accounting, or reporting requirements, after which it is deleted or anonymised.
6. Data Security
We use industry-standard technical and organisational measures — including encrypted connections (HTTPS), access controls, and secure payment processing — to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your Rights and Choices
- You may access, update, or correct your account information at any time by logging into your account.
- You may request deletion of your personal data, subject to our legal obligations (such as order and tax records).
- You may opt out of marketing emails using the unsubscribe link in any email, and manage cookie preferences via your browser.
To exercise any of these rights, contact us at support@sheevee.com.
8. Children's Privacy
Our Service is not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.
9. International Visitors
SheeVee is based in India and primarily serves customers in India. If you access our Service from outside India, your information may be transferred to and processed in India, where data protection laws may differ from those in your jurisdiction.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will post the updated policy on this page with a revised effective date.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your data, contact us at support@sheevee.com or write to us at Indore, India.